The purpose of this form is for anyone to submit a report of a complaint against an ORCC staff member. The ORCC takes complaints very seriously and will immediately investigate your complaint.

By completing this Complaint Form you:

  • Acknowledge that you are lodging a written formal complaint and understand that ORCC will investigate all written formal complaints; and
  • Give permission to ORCC to access any notes kept by your counsellor related to the incident you are reporting and;
  • Give permission to ORCC to discuss and/or release part or all of the Complaint Form with the person(s) named in the complaint, or any person(s) deemed necessary in the investigation of the complaint; and
  • Certify that the details and information provided are true, accurate and complete to the best of your knowledge.
Please describe what happened in as much detail as you can (including, if possible, dates, location, concerns about care, behaviour, witnesses etc.).
What would you like to happen as a result of your complaint? Do you have any recommendations for a solution to this complaint? Please note, while your preferences will be reviewed, the outcome is ultimately determined after a full review of the situation.
I would like the ORCC to contact me to inform me about the outcomes of this complaint
Please note, to hear back from us, you would need to fill in your email or phone number in the above form.